Last Updated: 06 January 2026
Privacy Policy
Welcome to Key & Lock Fox. This Privacy Policy outlines how Key & Lock Fox collects, uses, processes, and protects your personal data when you interact with our locksmith services and website. Key & Lock Fox is committed to protecting your privacy and ensuring the security of your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Key & Lock Fox is a locksmith business based in Enfield, UK. Business Name: Key & Lock Fox Location: Enfield, UK Email: info@keyandlockfoxenfield.co.uk Address: 42 Parsonage Ln, Enfield, EN2 0AJ Industry: Locksmith Services
Information We Collect
We collect various types of information to provide you with reliable and efficient locksmith services.
Information You Provide Directly to Us
When you contact Key & Lock Fox, either through our website's contact forms, by phone, or directly via email, you may provide us with the following personal data: * Contact Information: Your name, email address, phone number, and billing address. * Service Information: The address where locksmith services are required, details of the locksmith issue (e.g., locked out, broken lock, need for key cutting, security upgrade requirements), and any specific access instructions. * Payment Information: If you make a payment for our services, we may collect payment card details or bank account information. This is typically processed securely by third-party payment processors.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies: * Technical Data: Internet Protocol (IP) address, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform. * Usage Data: Information about how you use our website, including the pages you view, the time spent on those pages, clicks, and navigation paths.
How We Use Your Information
Key & Lock Fox uses the information we collect for the following purposes: * To Provide Locksmith Services: To schedule appointments, attend to emergency call-outs, provide quotes, perform lock repairs, installations, key cutting, and other requested locksmith services at your property. * Communication: To communicate with you regarding your service requests, confirm appointments, provide updates on our arrival, and respond to your enquiries. * Billing and Payments: To process payments for services rendered and manage our financial records. * Service Improvement: To analyse website usage and service performance to improve our offerings and tailor our services to customer needs. This may involve using anonymised data for analytical purposes. * Legal and Regulatory Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing
We will only process your personal data where we have a lawful basis to do so under UK GDPR. The legal bases we rely on include: * Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract (e.g., when you request a quote or book our services). * Legitimate Interests: To operate our business effectively, improve our services, and ensure security, provided your rights and interests do not override these interests (e.g., using analytics to improve our website). * Legal Obligation: To comply with a legal or regulatory obligation (e.g., for tax purposes or record-keeping requirements). * Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for marketing communications, although Key & Lock Fox primarily relies on contractual necessity for core services).
Sharing Your Information
Key & Lock Fox respects your privacy and does not sell your personal data to third parties. We may share your information with: * Service Providers: Third-party companies who provide services on our behalf, such as payment processors (e.g., Square, SumUp, or similar), IT support, website hosting, or cloud storage providers. These providers are obligated to protect your data and only use it for the purposes we specify. * Legal and Regulatory Authorities: If required by law, court order, or governmental regulation, we may disclose your personal data to law enforcement, regulators, or other government bodies. * Emergency Situations: In urgent situations involving the safety of yourself or others, or the security of property, we may share necessary information with emergency services.
Data Protection and Security Measures
Key & Lock Fox is committed to ensuring the security of your personal data. We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include: * Encryption: Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. * Access Controls: Restricting access to personal data to authorised personnel only, who are subject to confidentiality obligations. * Secure Storage: Storing digital data on secure servers and physical data in locked facilities. * Regular Security Reviews: Periodically reviewing our security practices to ensure they remain effective and up-to-date.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.
* Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like site navigation and access to secure areas. Our website cannot function properly without these cookies. * Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics for this purpose, which collects anonymised data about website usage. * Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, blocking all cookies may prevent you from taking full advantage of the website. For more information on how to manage cookies, please refer to your browser's help section.
Data Retention
Key & Lock Fox will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. * Service Records: We typically retain records of services provided (e.g., invoices, work performed, property addresses) for a minimum of 6 years for accounting and warranty purposes, or as required by law. * Contact Enquiries: Information from general enquiries may be retained for a shorter period, typically up to 12 months, unless it leads to a service booking. * Website Usage Data: Anonymised analytical data may be retained for longer periods to observe long-term trends, but this data does not identify you personally.
Once the retention period expires, your personal data will be securely deleted or anonymised.
Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data: * The right to be informed: You have the right to be informed about how your personal data is collected and used. This Privacy Policy serves to fulfil this right. * The right of access: You have the right to request a copy of the personal data we hold about you. * The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. * The right to erasure (the 'right to be forgotten'): You have the right to request that we delete your personal data in certain circumstances. * The right to restrict processing: You have the right to request that we limit the way we use your personal data in certain situations. * The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller. * The right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing. * Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Key & Lock Fox does not currently use automated decision-making or profiling that would significantly affect individuals.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month, as required by law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights, if you believe your data protection rights have been infringed. ICO Website: www.ico.org.uk
Changes to This Privacy Policy
Key & Lock Fox may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact Key & Lock Fox:
Email: info@keyandlockfoxenfield.co.uk Address: Key & Lock Fox, 42 Parsonage Ln, Enfield, EN2 0AJ
